Returns

Before You Start

• Keep your invoice. It is your proof of purchase and shows your warranty period.
• Keep the original box, accessories and manuals where you can.
• Back up your data and remove your accounts and screen lock before you hand a phone in.

Faulty Or Damaged On Arrival

If your device does not work properly or arrives damaged, contact us as soon as you notice. We will check it and, if the fault is confirmed, repair it, replace it or refund you, as the law and the brand warranty allow.

Warranty Claims

Faults that appear during the warranty period are handled under the brand warranty stated on your invoice and warranty card. Bring the device and the invoice to any Abans branch.

Change Of Mind

Returns for a change of mind depend on the product and its condition. The device must be unused, in its original packaging, with all accessories. Ask us before you buy if this matters to you.

What Is Not Covered

• Damage from drops, liquids, misuse or unauthorised repair.
• Normal wear, such as scratches and battery ageing.
• Software problems caused by apps or settings you installed.
• Missing invoice, or a device with a removed or damaged serial number.

How To Start A Return

• Call 011 22 22 888 or email abansmobilemarketing@abansgroup.com.
• Tell us your name, the product, and your invoice number.
• We will tell you the nearest branch to bring it to and what happens next.

Refunds, where due, go back to the original payment method.

Contact Us

Need help? Email abansmobilemarketing@abansgroup.com, call 011 22 22 888, or visit us at 498, Galle Road, Colombo 03, Sri Lanka.